Frequently asked questions

Delivery is instant. As soon as your payment is verified, your key appears in your order under Account › Order History & Keys, and we email you a link to the order. Choose View Key when you are ready to activate it.

Refresh the order page first; payment confirmation can take a few minutes. If the key still does not appear, open a support ticket with your order ID and we will check it. A delayed delivery never stops you from getting your key or a refund.

Sign in and open Account › Order History & Keys. Every order, its status and its keys are listed there.

Yes. Keys in stock are delivered automatically after payment is confirmed, day or night. Products marked Sold out cannot be bought until they are back in stock. Save them to your wishlist to find them again.

The available payment methods are shown at checkout. We accept PayPal, which also lets you pay with a card through PayPal.

You can view prices in Saudi riyals (SAR), US dollars (USD) or euros (EUR). PayPal charges USD and EUR directly. For SAR orders, checkout shows the SAR total and charges its equivalent in USD using the order’s saved exchange rate. You see the final amount before you approve.

Yes. Enter your coupon during checkout. One coupon can be used per order. Your available coupons are listed under Account › Coupons & Rewards.

Some products give cashback. It is added to your wallet after payment and successful delivery, and some rewards have an expiry date shown in your account.

Open Account › Wallet and enter the code under Redeem a gift card. The credit is added in the card’s currency.

Open the Steam app and sign in, choose Games › Activate a Product on Steam, then paste the key from your DrKeys order. The game is added to your Steam library.

They are activation regions. A key only activates in the region shown on the product page: GLOBAL works almost everywhere, ROW means “Rest of the World” (some countries excluded) and MIDDLE EAST works in Middle East countries. Use “Check region restrictions” on the product page before buying.

Open a support ticket with your order ID, the product name and a screenshot of the error. We check the key with the supplier and give you a replacement or an eligible refund. Never send your password or authenticator code.

Each product page shows Windows, Mac and Linux logos under “Works on”. Check the game’s requirements before buying.

Yes, before you reveal the key. Contact support within seven days of delivery for an unrevealed, unused key, and do not reveal it while we review your request.

Change-of-mind refunds are normally not possible after a key is revealed, because it cannot be returned unused. Faulty, used or wrong keys are still replaced or refunded. Please check the platform, edition and region before choosing View Key.

Check your Spam or Junk folder. Each time you sign in to an unverified account we send a new code, and codes expire after ten minutes.

Turn on Google Authenticator in Account › Login & Security. After your password you will also enter a 6-digit code from your phone. Keep your backup codes somewhere safe.

Open Account › Settings and update Personal information. You can also choose your language and currency there.

Choose “Forgot password?” on the sign-in page. We email you a code to set a new password.

Open a support ticket from the Contact page, or email support@drkeys.sa. We answer in Arabic and English, and you can reply to our emails directly, your reply is added to your ticket.

Yes. DrKeys is a registered Saudi business (business registration 7053426792), the first Saudi business taking game keys from global to local.